{"id":280,"date":"2026-10-06T00:23:47","date_gmt":"2026-10-06T00:23:47","guid":{"rendered":"https:\/\/kenshosatori.tools\/?page_id=280"},"modified":"2026-10-06T00:23:47","modified_gmt":"2026-10-06T00:23:47","slug":"libro-de-reclamaciones","status":"publish","type":"page","link":"https:\/\/kenshosatori.tools\/index.php\/libro-de-reclamaciones\/","title":{"rendered":"Libro de Reclamaciones"},"content":{"rendered":"\t<main class=\"ks-lr-page\">\n\t\t<div class=\"ks-shell ks-lr-shell\">\n\t\t\t<header class=\"ks-lr-header\">\n\t\t\t\t<p class=\"ks-eyebrow\">ATENCI\u00d3N AL CONSUMIDOR<\/p>\n\t\t\t\t<h1>Libro de Reclamaciones<\/h1>\n\t\t\t\t<p>NEXO EQUIPAMIENTO Y SERVICIOS S.A.C. pone a disposici\u00f3n de sus clientes su Libro de Reclamaciones Virtual.<\/p>\n\t\t\t<\/header>\n\n\t\t\t\n\t\t\t<section class=\"ks-lr-provider\">\n\t\t\t\t<h2>1. Identificaci\u00f3n del proveedor<\/h2>\n\t\t\t\t<div class=\"ks-lr-provider-grid\">\n\t\t\t\t\t<p><span>Raz\u00f3n social<\/span><strong>NEXO EQUIPAMIENTO Y SERVICIOS S.A.C.<\/strong><\/p>\n\t\t\t\t\t<p><span>RUC<\/span><strong>20537457687<\/strong><\/p>\n\t\t\t\t\t<p class=\"ks-lr-wide\"><span>Domicilio fiscal<\/span><strong>Av. Universitaria cdra. 56, Mz. 24 Lt. 38, A.H. Laura Caller Ib\u00e9rico, Los Olivos, Lima<\/strong><\/p>\n\t\t\t\t\t<p class=\"ks-lr-wide\"><span>Correo del Libro de Reclamaciones<\/span><strong>librodereclamaciones@nes.pe<\/strong><\/p>\n\t\t\t\t<\/div>\n\t\t\t<\/section>\n\n\t\t\t<form class=\"ks-lr-form\" method=\"post\" action=\"https:\/\/kenshosatori.tools\/wp-admin\/admin-post.php\">\n\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"nes_submit_reclamacion\">\n\t\t\t\t<input type=\"hidden\" id=\"nes_lr_nonce\" name=\"nes_lr_nonce\" value=\"a1359d1ec6\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/index.php\/wp-json\/wp\/v2\/pages\/280\" \/>\t\t\t\t<div class=\"ks-lr-honeypot\" aria-hidden=\"true\">\n\t\t\t\t\t<label>No completar <input type=\"text\" name=\"website\" tabindex=\"-1\" autocomplete=\"off\"><\/label>\n\t\t\t\t<\/div>\n\n\t\t\t\t<fieldset>\n\t\t\t\t\t<legend>2. Identificaci\u00f3n del consumidor<\/legend>\n\t\t\t\t\t<div class=\"ks-lr-grid\">\n\t\t\t\t\t\t<label class=\"ks-lr-wide\">Nombres y apellidos *\n\t\t\t\t\t\t\t<input type=\"text\" name=\"consumer_name\" required maxlength=\"160\" autocomplete=\"name\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label>Tipo de documento *\n\t\t\t\t\t\t\t<select name=\"document_type\" required>\n\t\t\t\t\t\t\t\t<option value=\"\">Selecciona<\/option>\n\t\t\t\t\t\t\t\t<option value=\"DNI\">DNI<\/option>\n\t\t\t\t\t\t\t\t<option value=\"CE\">Carn\u00e9 de extranjer\u00eda<\/option>\n\t\t\t\t\t\t\t\t<option value=\"Pasaporte\">Pasaporte<\/option>\n\t\t\t\t\t\t\t\t<option value=\"Otro\">Otro<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label>N\u00famero de documento *\n\t\t\t\t\t\t\t<input type=\"text\" name=\"document_number\" required maxlength=\"20\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label class=\"ks-lr-wide\">Domicilio completo *\n\t\t\t\t\t\t\t<input type=\"text\" name=\"consumer_address\" required maxlength=\"240\" autocomplete=\"street-address\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label>Celular\n\t\t\t\t\t\t\t<input type=\"tel\" name=\"consumer_phone\" maxlength=\"30\" autocomplete=\"tel\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label>Correo electr\u00f3nico *\n\t\t\t\t\t\t\t<input type=\"email\" name=\"consumer_email\" required maxlength=\"160\" autocomplete=\"email\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label class=\"ks-lr-wide\">Si el consumidor es menor de edad, nombre del padre, madre o representante\n\t\t\t\t\t\t\t<input type=\"text\" name=\"guardian_name\" maxlength=\"160\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\n\t\t\t\t<fieldset>\n\t\t\t\t\t<legend>3. Producto o servicio contratado<\/legend>\n\t\t\t\t\t<div class=\"ks-lr-grid\">\n\t\t\t\t\t\t<label>Tipo *\n\t\t\t\t\t\t\t<select name=\"purchase_type\" required>\n\t\t\t\t\t\t\t\t<option value=\"\">Selecciona<\/option>\n\t\t\t\t\t\t\t\t<option value=\"Producto\">Producto<\/option>\n\t\t\t\t\t\t\t\t<option value=\"Servicio\">Servicio<\/option>\n\t\t\t\t\t\t\t<\/select>\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label>Monto (S\/)\n\t\t\t\t\t\t\t<input type=\"number\" name=\"amount\" min=\"0\" step=\"0.01\" inputmode=\"decimal\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label class=\"ks-lr-wide\">Descripci\u00f3n del producto o servicio *\n\t\t\t\t\t\t\t<input type=\"text\" name=\"purchase_description\" required maxlength=\"240\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t\t<label class=\"ks-lr-wide\">N\u00famero de pedido, boleta o factura, si corresponde\n\t\t\t\t\t\t\t<input type=\"text\" name=\"order_reference\" maxlength=\"80\">\n\t\t\t\t\t\t<\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/fieldset>\n\n\t\t\t\t<fieldset>\n\t\t\t\t\t<legend>4. Detalle del reclamo o queja<\/legend>\n\t\t\t\t\t<div class=\"ks-lr-choice\">\n\t\t\t\t\t\t<label><input type=\"radio\" name=\"claim_type\" value=\"Reclamo\" required> <strong>Reclamo<\/strong><span>Disconformidad relacionada con un producto o servicio.<\/span><\/label>\n\t\t\t\t\t\t<label><input type=\"radio\" name=\"claim_type\" value=\"Queja\" required> <strong>Queja<\/strong><span>Malestar relacionado con la atenci\u00f3n recibida, distinto de la disconformidad con el producto o servicio.<\/span><\/label>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<label class=\"ks-lr-block\">Detalle de lo ocurrido *\n\t\t\t\t\t\t<textarea name=\"claim_detail\" required rows=\"7\" maxlength=\"5000\"><\/textarea>\n\t\t\t\t\t<\/label>\n\t\t\t\t\t<label class=\"ks-lr-block\">Pedido concreto del consumidor *\n\t\t\t\t\t\t<textarea name=\"consumer_request\" required rows=\"5\" maxlength=\"3000\" placeholder=\"Indica qu\u00e9 soluci\u00f3n solicitas.\"><\/textarea>\n\t\t\t\t\t<\/label>\n\t\t\t\t<\/fieldset>\n\n\t\t\t\t<div class=\"ks-lr-legal\">\n\t\t\t\t\t<p>El proveedor debe responder el reclamo o queja dentro del plazo legal de <strong>15 d\u00edas h\u00e1biles improrrogables<\/strong>.<\/p>\n\t\t\t\t\t<p>La formulaci\u00f3n del reclamo no impide acudir a otras v\u00edas de soluci\u00f3n de controversias ni constituye requisito previo para presentar una denuncia ante INDECOPI.<\/p>\n\t\t\t\t<\/div>\n\n\t\t\t\t<label class=\"ks-lr-consent\">\n\t\t\t\t\t<input type=\"checkbox\" name=\"declaration\" value=\"1\" required>\n\t\t\t\t\t<span>Declaro que la informaci\u00f3n consignada es correcta y autorizo su tratamiento para gestionar este reclamo o queja.<\/span>\n\t\t\t\t<\/label>\n\n\t\t\t\t<button class=\"ks-btn ks-btn-primary ks-lr-submit\" type=\"submit\">Enviar hoja de reclamaci\u00f3n<\/button>\n\t\t\t<\/form>\n\t\t<\/div>\n\t<\/main>\n\t\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":5,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"hero_heading":"","hero_subheading":"","_joinchat":[],"footnotes":""},"class_list":["post-280","page","type-page","status-publish","hentry"],"aioseo_notices":[],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/pages\/280","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/comments?post=280"}],"version-history":[{"count":1,"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/pages\/280\/revisions"}],"predecessor-version":[{"id":282,"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/pages\/280\/revisions\/282"}],"wp:attachment":[{"href":"https:\/\/kenshosatori.tools\/index.php\/wp-json\/wp\/v2\/media?parent=280"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}